Shipping policy
PODEN delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. At this time, we do not offer international shipping.
Processing Time
We get your order ready within 1–3 business days (Monday–Friday, not counting holidays). When your order leaves our facility, you will receive an email confirming shipment along with tracking details.
Shipping Options
- Standard (7-14 business days): $15
The delivery windows are provided in business days, so weekends and holidays are not included. Tracking is included on every order.
Order Tracking
After your package is dispatched, the tracking number is emailed to you. To view its progress, just visit the website of the carrier handling it (USPS, UPS, FedEx, or another courier).
Delays
We aim to hit the delivery windows we list, but sometimes delays happen because of carrier issues, weather, or unexpected order volume. If your package is notably late, email us at support@poden.shop and we will follow up with the shipping company.
Incorrect Address
Be sure to verify the shipping address you provide at checkout. If an order goes to an address that was entered incorrectly by the customer, we cannot be held responsible. Spot a mistake early? Reach out as quickly as you can, and we will try to adjust the address before your order is sent out.
Lost or Damaged Packages
In the event your package is lost along the way or shows up damaged, please notify us within 48 hours from the date it was delivered (or from the date it was expected). Send your message to support@poden.shop. After that, we will contact the carrier to sort things out and, where suitable, we will arrange a replacement or a refund.